ERP and CRM solutions

What we know about our Clients constitutes a part of the specialist know-how and must remain strictly confidential. The safety of this information is assured by intelligent systems of management: ERP and CRM, based on state-of-the-art technologies and prepared keeping the needs of enterprises in mind. Their task is to support all areas of management, above all logistic, sales and financial-accounting processes.

Specialist suites, prepared on the basis of an analysis of enterprise needs, depending on their size, allow us to adapt a broad functionality for individual demands of Clients.

CDN XL system is a multi-module IT system of ERP class dedicated to medium-sized and large sales, production and service companies. Created for companies with many departments, often having complicated document circulation and a complex structure. Broad functionality provides full support and automatisation of business processes in an enterprise. The system enables to work both in on-line and off-line mode.
The software supports the work of door-to-door salespersons, vansellers and retail sales point and departments of enterprises perfectly. CDN XL allows to use modern forms of electronic sales through interoperability with EDI systems. There is also a possibility of hiring the system – that is using it in ASP model (Application Service Provision).

CDN OPT!MA was created on the basis of many years of experience in creating software for enterprises. This very modern application responds to the needs of small and medium-sized companies, equipped in advanced server technology Microsoft SQL Server, and effectively supports the operating of small companies in open market conditions of the European Union.

These advanced and user-friendly tools, aside from possibilities of recording economic events, present the full picture of the operational and financial activities of the company. Thanks to this, CDN OPT!MA is a modern, integrated programme responding to the needs of those, who are ambitious in winning European markets.

Microsoft Dynamics CRM 4.0 is a modern system for managing relations with Clients, enabling to create and maintain a clear picture of relations at every stage of cooperation, from the moment of first contact through sales and to later post-sale and service care.

Its integration with the programme Microsoft Office Outlook ensures lows costs of user training, high productivity and fast return of investment. Cooperation with the common use of Microsoft Office suite applications makes it an effective and flexible tool.

The most important features of the system:

• user-friendly interface, intuitive,
• full integration with Microsoft Office suite applications,
• flexible tool adapted to individual needs of users and the specificity of the enterprise and its methods of operating,
• open platform, which can develop and evolve together with the company.

The management system of relations with Microsoft Clients is an effective tool for employees of:

Marketing:

• enables segmentation of Clients in regard to income, business preferences and needs,
• allows to develop and conduct marketing activities oriented at precisely specified markets and groups,
• supports the process of analysis and reporting effects of all marketing activities,
• strengthens cooperation in the facilitation of process connected with marketing and sales campaigns.

Sales:

• grants access to complete information about the Client in online and offline mode,
• grants access to details about products, services and price lists of offers,,
• supports management of sales areas (trade processes, relations with Clients, contractors, potential business partners),
• enables to analyse and forecast sales levels.

Customer services:

• enables fast reactions to Clients’ problems and taking action,
• supports effective customer service on a constant and high level,
• supports the management process of products, services, agreements and database,
• allows to define workflow between teams and groups,
• simplifies the reporting process and information analysis on services provided.